Refund Policy

1. Our approach

We want Menuberg to work reliably for your business. Refunds are evaluated case by case, and are issued when you were unable to use the Service due to an issue on our side — such as a platform outage, a billing error, a technical fault that prevented your menu or dashboard from functioning, or a charge that was processed incorrectly.

2. What is eligible for a refund

• You were charged but the Service was unavailable or non-functional due to an error, bug, or outage on our side.
• You were billed in error — for example, charged twice, or charged after a cancellation that should have taken effect.
• A setup fee was charged but your account could not be set up due to a technical issue caused by the platform.

3. What is generally not eligible for a refund

• Change of mind, no longer needing the Service, or dissatisfaction unrelated to a technical or billing fault.
• Not using the Service during a billing period in which it was working normally.
• Issues caused by incorrect information entered by you, or by third-party services outside our control.

4. How to request a refund

There is no fixed deadline to request a refund — contact us as soon as you notice an issue and we will review it. To request a refund, email us at href=mailto:meerumairali@gmail.comclassName="text-[#38BDF8] underline"meerumairali@gmail.com, including your account email and a description of the issue. We will review each request individually and respond with our decision.

5. How refunds are issued

Approved refunds are returned to the original payment method through our payment processor. Processing times may vary depending on your bank or card provider.

6. Subscription cancellation

Cancelling your subscription stops future billing but does not automatically refund the current billing period, unless the cancellation was due to a fault on our side as described above.